Refund Policy

All one-time credit purchases are non-refundable. Credits are a digital, consumable product. Once purchased and added to your account, they cannot be returned, exchanged, or refunded — whether used or unused.

This applies to all one-time credit packages:

• Starter — 40 credits / $4
• Popular — 100 credits / $8
• Value — 250 credits / $18
• Mega — 600 credits / $38

Credits are digital content that is delivered instantly upon purchase. By completing a purchase, you consent to the immediate supply of the digital content. Under most consumer protection frameworks (including the EU Consumer Rights Directive), the right of withdrawal is lost once digital content has been supplied and you have given your prior express consent and acknowledgment that you lose this right.

Additionally, credits are consumed in real-time as you use AI features — there is no practical way to "return" partially used credits or verify the remaining balance in a way that supports a return process.

We may, at our sole discretion, evaluate refund requests under the following exceptional circumstances:

• Service outage — A significant, documented service outage that prevented you from using purchased credits for an extended period
• Billing error — You were charged incorrectly (e.g., duplicate charge, wrong amount)
• Technical failure — A technical failure on our end that resulted in credits being deducted without the corresponding service being delivered
• Unauthorized purchase — A purchase made without your consent, provided you notify us promptly

Any discretionary refund must be requested by contacting support@32d.one within 14 days of the purchase date. We will respond within 10 business days.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — you will retain access to your subscription benefits until then.

• Starter ($6.99/month) — Cancel anytime; access continues until the next billing date
• Yearly Archive ($59.99/year) — Cancel anytime; access continues until the end of the annual period
• Super Agent ($24/month) — Cancel anytime; access continues until the next billing date

To cancel, visit your Dashboard billing page or manage your subscription directly at Lemon Squeezy.

Monthly subscriptions (Starter, Super Agent): No refund is provided for the current billing period once it has begun. You will not be charged for subsequent billing periods after cancellation.

Yearly subscription (Yearly Archive): If you cancel within 14 days of the initial purchase and have not significantly used the subscription benefits (e.g., consumed fewer than 75 credits — the monthly allocation), you may request a pro-rata refund. After 14 days, the yearly subscription is non-refundable, but you retain access for the remainder of the annual period.

Subscription credits (e.g., 150 credits/month for Starter) are granted at the start of each billing period. Unused subscription credits do not roll over to the next period and are forfeited upon cancellation or at the end of the billing period. This is because subscription credits are included as part of the recurring service, not purchased as a standalone product.

Under the Consumer Rights Directive (2011/83/EU), consumers in the EU/EEA have a 14-day right of withdrawal for distance contracts (purchases made online), without giving a reason.

However, this right does not apply to:

• The supply of digital content (credits) that is not delivered on a tangible medium, once you have consented to the immediate supply and acknowledged that you lose your right of withdrawal (Directive 2011/83/EU, Article 16(m))
• Services that have been fully performed with your prior express consent and acknowledgment that you lose your right of withdrawal once the contract has been fully performed

When you purchase credits or start a subscription:

• You consent to the immediate supply of the digital content (credits are added to your account instantly)
• You acknowledge that by consuming credits (using AI features), you lose your 14-day right of withdrawal for the consumed portion
• If you have not consumed any credits within the 14-day period, you may request a full refund by contacting support@32d.one

Under the Directive on certain aspects concerning contracts for the supply of digital content and digital services (2019/770), you are entitled to legal guarantees of conformity. If the Service does not conform to the description provided (e.g., credits do not work as described, AI models are unavailable for an extended period), you may be entitled to:

• A price reduction proportionate to the non-conformity
• A full refund if the non-conformity is significant and cannot be remedied

To claim under these guarantees, contact support@32d.one with a description of the issue.

We are committed to resolving disputes informally. Contact us at support@32d.one.

EU consumers may also use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. This platform facilitates the resolution of disputes between consumers and traders without going to court.

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers have a 14-day cancellation period for distance contracts. The same exceptions apply as for EU consumers:

• The right to cancel does not apply to digital content once you have consented to immediate supply and acknowledged the loss of your cancellation right
• If you have not consumed any credits within 14 days, you may request a full refund

Under the Consumer Rights Act 2015, digital content must be:

• As described — Credits must function as we describe them
• Of satisfactory quality — The service must work reasonably well
• Fit for purpose — The service must be usable for the purposes we indicate

If the digital content does not meet these standards, you may be entitled to a repair, replacement, price reduction, or refund. Contact support@32d.one to report an issue.

UK consumers may seek alternative dispute resolution through the Centre for Effective Dispute Resolution (CEDR) or other certified ADR providers. We will consider mediation if a dispute cannot be resolved through direct contact.

Under US federal law, the FTC Cooling-Off Rule (16 CFR 429) applies to sales made at locations other than the seller's permanent place of business (e.g., door-to-door sales), not to online purchases of digital content. There is no federal statutory right to cancel or return online digital purchases.

Some US states provide additional consumer protections. For example:

• California (CCPA/CPRA): You have the right to know what personal data we collect and the right to request deletion. See our Privacy Policy, Section 15.
• Other states: Some states have consumer protection statutes that may apply. Check your local laws.

Regardless of legal obligations, we will evaluate all refund requests fairly. If you experience a billing error, service outage, or technical failure, contact us and we will work to resolve the issue — which may include a credit adjustment or refund where appropriate.

Australian consumers are protected by the Australian Consumer Law (ACL), which provides guarantees that goods and services are of acceptable quality, fit for purpose, and match their description. If our service fails to meet a consumer guarantee, you may be entitled to a remedy (repair, replacement, or refund) depending on the nature of the failure.

Nothing in this policy excludes or limits your rights under the ACL.

Canadian consumers are protected by provincial consumer protection legislation, which may provide cancellation rights for online purchases. In particular:

• Ontario: The Consumer Protection Act, 2002 provides a 10-day cooling-off period for certain remote agreements
• Quebec: The Consumer Protection Act provides cancellation rights for contracts entered into remotely
• Other provinces: Check your provincial consumer protection legislation

The same exception for immediately supplied digital content generally applies.

If you are located in a jurisdiction with mandatory consumer protection laws that provide rights beyond what is described here, those rights apply. We will comply with applicable local law. Contact us at support@32d.one if you believe your local consumer rights are relevant to your request.

To request a refund, contact our support team:

Please include the following in your refund request to help us process it quickly:

• Your account email associated with the purchase
• Order number or Lemon Squeezy transaction reference (found in your purchase confirmation email or at Lemon Squeezy orders)
• Date of purchase
• Reason for the refund request (e.g., billing error, service outage, technical failure)
• Current credit balance (visible on your Dashboard)

• Acknowledgment: Within 10 business days of receiving your request
• Decision: Within 10 business days of acknowledgment
• Refund processing: If approved, the refund will be issued within 5 business days via the original payment method (through Lemon Squeezy). It may take an additional 5–10 business days to appear on your statement, depending on your bank or payment provider